Granite City Auto Repair

1076 reviews
(618) 219-1420
Mon - Fri: 8:00 AM - 5:00 PM
5

They had the nail removed from my tire & patched within a half hour. Would recommend :)

Thank you for the 5-star review, April! We really appreciate your taking the time to write a review and for the kind words!

- O'Brien Tire & Auto Care
5

I priced tires at 4 different tire shops...got the best deal here on name brand!

Thanks for the 5 star review. We strive hard for the best customer service in the metro east.

- O'Brien Tire & Auto Care
1

we brought a car in for a quick diagnostic check... I specifically asked vance not to just try and throw parts at it just run the tests you can and check back Vance states well I just happened to have a crankshaft position sensor in my shop . I took yours out and tried it....it didn't work I asked him why did he charge me for that ...and could I see the part and its box to verify with the manufacturer the correct vin matching sensor was installed in his test...to which he puffed hos chest and refused ...He did ask why .... Because I'm paying you ...and its a good customer service practice.....guess if you ask vance to prove his work he can't ....obrians tires and auto will just refuse.

First off, the above review is 100% fabricated. Timothy had nothing to do with this repair, or the relative conversations held relating to this repair, or any decisions made relative to this repair. The conversations were between Franz (the auto owner) and I. Perhaps you're upset because Franz asked you to be quiet each time you attempted to interject your vast Autozone scholarly opinions for his decisions in his repair. The request was to fix this car as cheap as possible as funds were short due to bankruptcy. A repair attempt was made but with the monetary commitment being so low the repair had to be aborted due to inability to pay for further diagnostic labor or parts. We try to be fair, reasonable and help folks out. I'm sorry we couldn't repair this 20yr old car with 200k miles for the $100 available.

- O'Brien Tire & Auto Care
5

The staff is the most professional and honest place I have found in the STL area.

Thank you very much, Robert, for the kind words and for the 5-star review. We work hard every day so that everyone who comes here will feel the same way as you.

- O'Brien Tire & Auto Care
5

Great place friendly service would love to see them do some oil change packages in the future great place to take your vehicle for a reasonable price

Thank you very much for the 5 star review and the suggestion! We're always looking for good ideas that customers might like to see us doing.

- O'Brien Tire & Auto Care
5

Tim, Mark, and Vance did an amazing job getting my truck back to me after what happened they are miracle workers! Best place to go for anything I promise!

Thanks for the kind words and review. We try hard for the best service. Thanks Scott

- O'Brien Tire & Auto Care
5

I feel so much better just walking in. After 5 weeks of Car-X charging me around $1,700 and my engine light continuously coming on they replaced a part that they put on from the first time I had them work on it. Lucky I was able to get a refund for $1011.62 and O'Brien is only charging around $250 for was was wrong the hole time. I could try to make Car-X pay for it but after all the time it took and waiting for the district manager who was there but didn't address me till they decided to bring my car in which that was a 7:30am appointment. But they decided to work on another vehical before mine. So wasting more of me time than necessary. O'Brien has 100% treated me better. I haven't had to wait for shutle service to and from my home other than waiting on them to come back from droping off the person before me. I don't hear bro I hear Mr. And O'Brien has the tools thats needed. I don't have to go to another City to get my car fixed becouse Car-X has a master Mechanic and they want me to wast my gas and time going their because he has all the specialty tool need just for my car. Why was I paying for anything less than the best. They are charging for it thats for sure. Just go to O'Brien save yourself time, money, headache, and argument. In fact their is no argument just a grat job done. Thank you for taking care of me O'Brien and while i hope my car doesn't break down I know it is in great hands when it does.

Thanks so much John for taking the time to let people know that there is a difference, that repairs are not always just about the price, but respecting a customer's time. getting a correct diagnosis, and the quality of care, how we treat people. We will never sell someone anything we do not absolutely believe they need. Happy New Year! We look forward to helping you should the need arise in the future.

- O'Brien Tire & Auto Care
5

I ha e taken many of my vehicles here and always have good service there

Thanks so much, Shawn, we really appreciate your business!

- O'Brien Tire & Auto Care
5

Mark Johnson helped us out with a tire issue I had on my sons car. We walked in without an appointment he fixed the tire and all was great. It was fast and friendly service. Thank You

Thank you for the 5 star review, Stacie. We really appreciate it.

- O'Brien Tire & Auto Care
1

If i could give it 0 stars I would. This place used to be reliable. I took my jeep there to just get an alignment. They came in after my jeep had been in for around 30minutes. I was told my passenger tie rod needed replaced (which it did not) I said no and 10 minutes later I go to pay and its 50 bucks. I said it was supossed to be 100 for the alignment. They told me they couldn't do the alignment becuase i refused the replaced part ( which was not bad) so i was charged a service fee. . I talked to the manager and they did nothing. . I will NEVER go back. . not to be trusted.

We regret your dissatisfaction with our service. Our ASE technician performed a suspension check at which time he determined he was not able to perform an alignment because of loose parts; that would not be beneficial or lasting. Perhaps there are shops that would have gone ahead and performed the alignment, charged you for it, and THEN told you about your tie rod ends (not a reliable shop.) Instead of charging you $100 we charged you for our mechanic's time, which is not a "service fee." Mechanics are professionals too who expect to be paid. You cannot get free diagnostic services for a home appliance, a dentist, doctor, or anywhere else, why would you expect our services to be free. Any reliable shop would do the same.

- O'Brien Tire & Auto Care
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3924 Nameoki Road Granite City, IL 62040 (618) 876-7616
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