1

My husband and I only chose this place because they had financing. We got approved for $700 and they charge $100 an hour, they milked their time and they charged us every bit of what we were approved for with the exception of $10. Oh and guess what? They didn’t even fix the problem, check engine light came back on the next day.

Wow! I would want the car fixed right too. So after getting your review we called and talked to your husband, and after speaking with him, it seems that the light coming back on was not a priority and that he was going to call us sometime and have it looked at. Not 2 months later! You are always welcome to contact us if you feel we did not fix a repair and give us the opportunity to check it out. It is not uncommon that there could be more than 1 problem that occurs and the reason your light came on, or you just might have needed an oil change. We can't say without having looking. Or it could be as simple as the computer may need to be relearned, again. Just like when you go to the doctor for one problem and from a series of visits and tests, he finds there are several relatable issues. Cars are just as complicated if not more than people but they can't tell us where it hurts, only lights and noises can. We always guarantee our work!

- O'Brien Tire & Auto Care
2

O'Brien tire in Granite City. Had a nail in my tire and called O'Brien's to see if they could fix, they did, but charged me 25.00 dollars. I did check around with other companies and your pricing is within range of their's. I was not attaching your work, which I always thought was good or I would not have called you, I was just shocked at the price it took to fix a nail hole.

Phyllis, we are troubled that you do not see the value in our tire repair service. Since your 1-star is about the cost rather than the quality of the repair, let me take this opportunity to explain the difference between what you get for a cheap price and a quality repair at O'Brien's. Most shops plug tires from the outside, then just put it back on. That takes 2 minutes. The problem is that most if not all plugs will eventually not hold up and you will most likely be paying for another tire repair or a new tire because it was incorrectly repaired the first time and then the tire was ruined and you have a blow out on a busy highway. On the other hand, we take the time to remove the tire and patch it from the inside. That takes a minimum of 15 minutes. We also take the time to balance the tire that was just repaired. That takes 3 minutes. Most other shops do not rebalance the repaired tire. We also take the time to inspect all of your other tires and look at your brakes, shocks, etc., but most other shops do not. That takes another 5 minutes. We do that so you have a safe vehicle to drive. Most people do not have anyone to look at these things for them, so we do, and that is why our guests come back, because they know we do it right the first time. We also get you back on the road quicker than most shops because we are staffed with enough exceptional tire techs who provide quality work quickly so you're not sitting around waiting for that 1 other tire tech to get to you at a cheap place. There are plenty of those other shops around that will give you fast, cheap service for a variety of reasons - fly by nights; cheap, inexperienced labor; dirty shops. For 86 years, we have worked hard to provide exceptional service! Isn't peace of mind the repair was done right the first time worth the few dollars more -- especially if your family Is in the vehicle or you happen to do a lot of highway driving? Thank you for giving us the opportunity to explain the quality of our tire repair process and the value and peace of mind we provide every day to our guests. Next time you need a tire repair, ask if they do all of what we do first. Chances are they don't come near our service. Lastly, if that is not worth $25 to you, come by and we will refund your money.

- O'Brien Tire & Auto Care
1

Took my car in because it was using oil and the check engine light was on. Paid nearly $200 to clean the valve cover and for an oil change. Couldn't find the issue regarding the oil usage or check engine light. Left the lot, the check engine light stayed on, and the car stalled. Took it back - after five days, they couldn't find an issue. Said it was fine. Pulled the car out of the lot and it stalled again. Took it to Scott's auto service across the street. Found out it had a bad alternator, leaking valve cover, broken muffler, and broken power steering pump. Terrible at assessing the issues, after almost a week - I would not recommend this shop to anyone! Response: You might not have information of my car being there, but you certainly have my $180 and record of my credit card being charged. You also have record of my sister being there, as it was her car. You have record of my two emails, calls, yelp and google reviews asking for a refund. In fact, the only reason I received any response - albeit a terrible customer service response - was that I put a complaint on the charge with my credit card company. Sad!

We have no information of your car ever being here.

- O'Brien Tire & Auto Care
5

I wrecked my only car and they were very quick to get my car in and get it fixed and very reasonable. A big thank you to Vance and crew. I would recommend Obrien tire, will definately go back. 😊

Thanks for the 5 star review. We strive for excellent customer service

- O'Brien Tire & Auto Care
5

Excellent service and professionalism from all there employees. Always helpful with any car needs. A must goto for any of your car needs

Thanks Nick for the 5 star review! Happy customers mean the world to us.

- O'Brien Tire & Auto Care
5

I can’t thank Josh enough for coming out in a cold rainy night to put air in my tires (very close to closing time) until I could come back to get my tire fixed... sometimes I think my tires are magnets to nails. When I made it back, there was Josh...he fixed my tire and changed my headlamp bulb that went out on my way home from work. I won’t go anywhere else for tires. Always get friendly professional service at O’Briens. Thank you again Josh!!

Josh is awesome, as are all of the team. All of our employees strive to deliver exceptional service. We appreciate the 5 star review, Tracy!

- O'Brien Tire & Auto Care
5

Don’t think I have ever been treated so well by an auto service business. I went in for a simple oil change that was long past due. They not only changed my oil, but aired up my tires, topped off my fluids, and vacuumed my floor. I already knew that my car was needs brakes but the mechanic politely informed me which ones actually needed replaced without me saying a word and giving me a quote for the service. Normally, it irritates me when auto services do this because I feel like they are trying to push sales onto me, but this case was different as I already knew they needed work. But mostly, I appreciated that the worker talked to me just like any other customer. I have been talked down to so I am always hesitant when getting work done. All in all, it was the little things that made this experience. After having a rough day, I left almost in tears because of the great service I received here. I won’t go anywhere else.

Thanks for the kind words and great review. Customer service is our first priority. We try to treat everyone like we would want to be treated. Merry Christmas. Beth and Scott and the whole team.

- O'Brien Tire & Auto Care
5

Had a nail in my tire, waited over 2 hours at a large chain store just for them to tell me it was in an area of the tire that apparently couldn’t be plugged/patched. Took it to O’Brien the next day instead expecting to buy a new tire, ended up being in a completely repairable part of the tire and they had it fixed about 30mins after I got there. It’s been about a month now and the plug has held perfectly. Service was fast, cheap, and they were extremely friendly and helpful. Couldn’t have had a better experience and would absolutely recommend them

T.J., thanks so very much for the great review. We are always glad to receive great reviews from our customers as many times people will take the time to complain rather than praise. Thank you for taking the time to praise our tire shop!!!

- O'Brien Tire & Auto Care
5

Best place around for honest and reliable work. My "go to" place for tire repair. Never a wait and they do things the old fashioned way. That is to say, they do things the "right" way. Their way of doing business hasn't changed in the 50 years that I have known them.

Thanks

- O'Brien Tire & Auto Care
5

Service was 5 Star!!! Would highly recommend coming here. Best tire shop in town hands down. Mark was very thorough and staff was friendly! Thank you O'Brien's for making things easy on me and going the extra mile. Job well done!!!!

Thanks for the nice review. We strive hard to take care of our customer's problems. Merry Christmas

- O'Brien Tire & Auto Care
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