We recently had issues with the brakes on our minivan and took it to O’Brien since they replaced them previously. They said the rotors needed replaced so they replaced them. Shortly after the brakes started squealing so I called and they replaced them again at no cost. This happened two more times and they ended up calling their district supply manager and they ended up replacing both the rotors and brake pads with the top of the line platinum option at no cost. It turns out that the type of minivan we have was the real issue and not the product they were using however they looked at them 4 times at no additional cost. Long story short, Justin and the service team are so easy to work with and super helpful. We will only use O’Brien from here on out
Thanks Brad for the kind words and 5 STARS. We are so glad it all worked out and we could get to the bottom of the problem. Justin is an excellent service manager and goes to bat for our customers all the time to get them a solution their happy with. We look forward to seeing your smiling face in the future for all of your car care needs, whether for oil changes, maintenance service, repairs, or tires. We are thrilled to be your one-stop shop for your cars' needs.
- O'Brien Tire & Auto Care