Granite City Auto Repair

Very professional and helpful over the phone, even though I didn't end up needing their services.

Quality service, attention to detail and great customer communication.

The job I needed was to revive my a.c. Was told spark plugs needed to be replaced along with a long list of what needed to be taken care of. I agreed to the a.c. and spark plugs but when I refused the rest - I was hung up on. They may have great mechanics but I will never be back. Being rude or unfriendly doesn't make for good business practice and in this area they need a lot of improvement.

After a follow-up call, my opinion has changed, O'Brien's answered all my concerns and corrected our misunderstanding. That goes a long way with me and I appreciate their interest. The a.c. works again and the new plugs will keep it running for my life-time. Thank you all.

I love bringing my car here! Best customer service! Everyone is kind and caring. They don’t try to find things “wrong” with my car to “upcharge” the bill. Service is always timely as promised. I will not go anywhere else!